Apologize, acknowledge, ask forgiveness, explain, ask forgiveness again.
This is the proper order. Many times when she does something wrong, instead of apologizing, acknowledging what she has done, asking forgiveness and then explaining what happened, she starts with an explanation and leaves it at that. An explanation, however, is not an apology.
Let’s take a concrete example. We shall call her Angela.
ART OF THE APOLOGY
Melissa Tandiwe Myambo